Looking for answers?

12 Litre System

+ ceramic filter - 12 months

+ filter cartridge - 6 months

+ silver stones - 12 to 18 months

+ mineral stones - 4 to 5 years

5 Litre System

+ ceramic filter - 12 months

+ filter cartridge - 12 months

+ mixed silver & mineral stones - 3 years

The lifespan of the filters depends on how much water passes through them, not just time. The filters are designed to last for about 2,000 litres of water. This would be roughly 12 litres per day for the 12 Litre System and 5 litres per day for the 5 Litre System. 

For optimum fluoride reduction, the activated carbon filter cartridge should be replaced every 6 months, as the material that reduces fluoride only works effectively for about 5 to 6 months.

Our purifiers restore several important minerals to your water, including:

• Magnesium: Supports muscle function and heart health.
• Potassium: Helps with fluid balance and nerve function.
• Calcium: Essential for strong bones and teeth.
• Phosphorus: Important for energy production and bone health.
• Sodium: Helps regulate blood pressure and maintain fluid balance.

These minerals make the water healthier to drink and more nourishing for your body.

Fluoride is reduced up to 98% depending on the local water supply. However, no water purifier, not even reverse osmosis systems, can remove 100% of fluoride.

For 100% fluoride removal, we recommend using a rainwater tank and filtering that water through our system. This will give you the purest water possible.

A typical 1,000-litre water tank costs around $800 to $1,000.

You can remove the purifier from its stand and place it directly on your countertop. If you do this, it’s helpful to place it on something like a cutting board or another sturdy surface to raise it slightly, so the tap sits higher and is easier to use.

Cleaning the ceramic filter is easy and can help it work better. Here's how:

1. Unscrew the wing nut holding the ceramic filter in place and remove the filter from the upper tank.

2. Rinse it under running water while gently scrubbing it with a soft cloth or an old toothbrush.

3. Do not use soap or chemicals. If you want, you can use a few drops of lemon juice to help clean the filter.

You’ll notice the ceramic filter starts to change color, usually turning brown from the bottom up. This discoloration shows that the filter is collecting particles and may be getting blocked. When you see this color change, it’s time to clean the filter.

For the top tank, yes. This tank collects dust, particles, and other debris that the ceramic filter removes. Clean it periodically to keep your system running smoothly.

As for the bottom tank, no. This tank doesn’t need regular cleaning because the silver stones inside it naturally prevent the growth of bacteria and algae, keeping the water fresh.

Due to the silver stones in the tank, the water could sit unused for up to 1 month or maybe more. The water will remain fresh.

Definitely, however, do not travel with water in the upper tank as it will spill out. Make sure the top tank is empty to avoid spills. Ideally, keep the bottom tank two-thirds full during travel.

We recommend using the Insulated Travel Bag for extra protection during transport. It’s available for $29.95.

Water from any FRESH source – i.e .tap/tank/bore/stream, even dam water. 

If you’re using water from heavily contaminated sources, you may need to clean the ceramic filter more often.

No, don’t fill the top tank if the bottom tank is already full. If the bottom tank can’t hold more water, it will spill out.

Only if the mineral rocks are NOT put in the bottom tank – dialysis patients must avoid minerals in their water. Without the stones, the purifier still removes harmful chemicals, bacteria, and heavy metals from the water, making it safe for consumption.

Unlike other purifiers, which may only remove harmful substances, Genzon purifiers re-mineralise the water with healthy, natural minerals. Other systems, like reverse osmosis, often remove both the bad and good elements from water, leaving it “dead,” or without beneficial minerals.

With Genzon, you get clean, mineral-rich water that’s healthier and more nourishing for your body.

Yes, the water is alkaline.

Two independent tests have been carried out by SAS Laboratories and Enviro lab who measure the pH from 8.0 to 8.4. This is a great range because the pH of human blood is between 7.35 and 7.45, meaning it’s beneficial for maintaining your body’s natural balance.

Yes, the manufacturer guarantees the plastics to be Food Grade BPA-Free. BPA is a harmful chemical found in some plastics, and it’s important to avoid exposure to it, especially in products that hold drinking water.

All our purifiers are manufactured in Seoul, South Korea, under strict quality control to ensure that you get the best product.

Purifiers made in China may not be BPA-free, which means the plastic could contain harmful chemicals that can leach into your water. They also often don’t include silver stones, which means there’s a higher chance of algae growing in the water.

Yes, there are 1200 gauss magnetics in the tap which oxygenates, energises, and breaks down the water clusters for rapid absorption into the bloodstream.

The body can re-hydrate at a faster rate and the water is softer, lighter, and easier to drink.

Genzon Water offers a 30-day money-back guarantee if you’re not satisfied with the product, as well as a 5-year warranty on all parts due to manufacturing faults.

We’ll send you an email reminder when it’s time to replace your filters or other parts. You can order replacements online, contact your distributor, or call our toll-free number.

We also offer an auto-renewal service, which automatically sends replacement parts to you when needed, so you don’t have to worry about keeping track.

Yes, alkaline water purifiers are often considered beneficial for health because they provide purified, mineral-rich water with a higher pH level. This can help balance the body's acidity, which is linked to benefits like:

• Better hydration: Alkaline water is absorbed more quickly into the body, meaning you may feel more hydrated and energized.
• Support for digestion: The higher pH can neutralize stomach acid, potentially reducing acid reflux and improving overall digestive health.
• Rich in essential minerals: Alkaline water contains minerals like calcium, magnesium, and potassium, which are essential for bone, heart, and muscle health.

Switching to alkaline water can be a simple way to improve your daily hydration and overall wellness.

While there are many reputable brands for alkaline water purifiers, Genzon Water is a popular choice for its multi-layer filtration system that not only purifies the water but also re-mineralises it. Genzon purifiers add beneficial minerals like calcium, magnesium, and potassium, and offer a balanced alkaline pH of around 8.0 to 8.4, which is in the healthy range for human consumption.

Alkaline water won’t "clean you out" in a detoxification sense. While it can help maintain hydration and promote good kidney function, it doesn’t have any magical cleansing properties beyond what regular water can provide. Proper hydration with any water supports your body’s natural detox systems (kidneys and liver).

Yes, alkaline water machines like Genzon are definitely worth considering! These machines change regular tap water into alkaline water, which means it has a higher pH level and is filled with healthy minerals. 

Yes, drinking alkaline water is generally considered safe for people with high blood pressure. In fact, some believe that the added minerals like magnesium and calcium may support heart health and help regulate blood pressure. However, always consult your doctor before making any changes to your diet or hydration routine, especially if you have a health condition.

When you start drinking alkaline water, you might notice some cool benefits:

• More Energy: Because alkaline water can help your body absorb water better, you might feel more hydrated and energised throughout the day.
• Less Heartburn: If you suffer from heartburn or acid reflux, drinking alkaline water might give you relief by balancing out the acid in your stomach.
• Clearer Skin: Better hydration can lead to healthier-looking skin. Some people notice their skin feels softer and more refreshed.
• Feels Healthier: Overall, many people say they just feel better and more balanced after switching to alkaline water.

The healthiest pH for drinking water generally ranges between 7.0 and 8.5. Water with a pH close to 7.0 is neutral, while water with a slightly higher pH (like 8.0 to 8.4) is considered alkaline. Most tap water has a pH within this range, and alkaline water purifiers often boost the pH to around 8.0 or slightly higher. However, extremely high or low pH levels are not recommended, as they can disrupt your body’s natural balance.