FAQ

How often do I replace the filters?

What if I don't use my purifier every day?

The change of filters is based on usage, not time, it is based on approx. 2,000 litres passing through the filter which equates to 12 ltr or 5 ltr per day.

Which minerals are replaced

A range of ionised minerals and trace elements are replaced, including magnesium, potassium, calcium, phosphorus, sodium.

Does it remove fluoride

Fluoride is reduced up to 90% depending on the local water supply. No purifier (not even reverse osmosis) will remove 100%. For 100% removal of fluoride it is advised to install a small rainwater tank and put water from that through a genzon purifier – this will ensure the most pristine water possible.

Can I travel with water in the 5 ltr purifier?

Definitely, however, do not travel with water in the upper tank as it will spill out. It is perfectly fine to have water in the bottom tank – 2/3rds full is ideal. It is recommended to use the Insulated Travel Bag for transportation, which is available as an optional extra for $29.95. Also, it is recommended to turn the tap on its side to avoid spillage.

What type of water can I put in the purifiers?

Water from any FRESH source – i.e. tap/tank/bore/stream, even dam at a pinch. The ceramic filter will most likely need to be cleaned more often.

Can I fill the top tank when the bottom tank is full?

NO, the water has no-where to go other than seep out – as the bottom tank empties, the top tank can be re-filled.

Would the water purifiers be suitable for people on Dialysis machines?

Only if the mineral rocks are NOT put in the bottom tank – these people cannot have minerals in the water, otherwise OK as the chemicals, bacteria and heavy metals are removed.

Why should I purchase genzon and not another purifier?

Our point of difference to under-sink, reverse osmosis, etc. - once all the bacteria, chemicals, heavy metals, THM’s, sediment & particles are removed, the water is dead and not nourishing the body at all. Genzon purifiers re-mineralise the water and sanitise with natural, mined mineral stones and silver impregnated stones. The water is transformed from “dead” to “living” – referred to as Pi Water which will provide nourishment to the body.

Is the water Alkaline and what is the pH

Yes the water is alkaline. Two independent tests have been carried out by SAS Laboratories and Envirolab who measure the pH from 7.5 to 8.0 . These levels are considered excellent as the pH of our blood is 7.35 to 7.45.

What would a tank cost

A 1,000 ltr tank would be approx. $800 - $1000.

I would like the 12 ltr but it is too tall for my bench

The purifier can be taken off the stand and sat on the bench. It is advised to perhaps put it on a bread board or similar to raise the tap above bench level.

How do I clean the ceramic filter

Remove the filter from the upper tank by unscrewing the wing nut, take the ceramic filter out and under running water rub gently with a clean soft cloth or old toothbrush. Do not use any chemicals. A few drops of fresh lemon juice will also help.

How do I know when the ceramic filter needs cleaning?

The ceramic will change colour from the bottom up. As you notice a the change in colour around the bottom it is starting to block.

Do I need to clean the tanks?

The top tank needs cleaning as it is collecting all the particles, dust, etc. that is not passing through the ceramic filter. The bottom tank is self-cleaning as the silver stones are a natural anti- bacterial, stopping any algae growing and keeping the water fresh & clean.

How long can the water stay in the bottom tank?

Due to the silver stones in the tank, the water could sit unused for up to 1 month or maybe more. The water will remain fresh.

Are the plastics BPA Free?

Yes the manufacturer guarantees the plastics to be food grade BPA Free.

Where are they manufactured?

All our units are manufactured in Seoul, South Korea.

Why should I not buy a unit manufactured in China?

Purifiers manufactured in China are not guaranteed to be BPA free, so there is not compliance that chemicals are not in the plastics. These systems also do not have silver stones in the bottom tank so the water is likely to grow algae.

Are there magnetics in the taps?

Yes, there are 1200 gauss magnetics in the tap which is ionising the water. The magnetics  oxygenate, energise and breaks down the water clusters for rapid absorption into the bloodstream. The body can re-hydrate at a faster rate and the water is softer, lighter and easier to drink.

What is the guarantee?

Genzon offer a 30 day money-back guarantee and 5 year warranty on all Parts due to manufacturing faults.

How do I know when it is time to replace the parts?

Genzon will send an email of a card reminding you that it is time for replacements. Then you can order on-line, contact your distributor or phone your order through.